Hospital Care Management System (ehcms)
Built Around Every Role. Connected Across Every Department. Designed for Indian Healthcare.
e-HCMS is not a collection of software modules bolted together. It is a single, deeply connected hospital operating system where every action by every role flows automatically to the next, with nothing falling through.
ABDM Certified
NABH Accredited
WASA-VAPT
ISO 27001:2022
DHIS Ready
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How e-HCMS Works — From Walk-In to Walk-Out
One Patient. Every Touchpoint. Nothing Missed.
Most hospitals run on handoffs — paper slips, verbal instructions and manual entries at every step. Each handoff can be a point of leakage. e-HCMS replaces every handoff with an automatic real-time connection.
OPD Patient Journey
For patients visiting for outpatient consultation, lab tests or pharmacy
STEP 01RegistrationPatient registered once. Demographics, category and fee captured. Auto-routed to the correct OPD department instantly.
STEP 02OPD ConsultationDoctor sees patient on dashboard, views history and writes prescription. Tests and medicines flow to Lab and Pharmacy automatically.
STEP 03Lab and RadiologyTest order appears in the lab queue instantly, no requisition slip. Report uploaded by lab, visible to doctor in real time.
STEP 04PharmacyPrescription reaches the pharmacist's screen before the patient arrives. Dispensed with one click, stock updated automatically.
STEP 05Billing and CollectionBill pre-built, every service captured as it happened. Cashier reviews, collects and closes, nothing missed.
STEP 06Patient EMRAll records stored permanently in the patient's EMR. Complete history available from the very next visit.
IPD Patient Journey
For patients requiring admission, ward care and inpatient treatment
STEP 01Registration and AdmissionPatient registered and admitted to the concerned ward with bed allocated. All departments notified automatically.
STEP 02Doctor's Treatment PlanDoctor writes treatment instructions, medication schedule and monitoring parameters, visible to all relevant staff instantly.
STEP 03Nursing and Paramedic CareStaff record vitals, administered medicines and observations directly in the system. Doctor views updates in real time.
STEP 04Lab, Radiology and PharmacyInvestigations and medicines ordered within the system. Reports return to the doctor's screen, no physical delivery.
STEP 05Discharge and Final BillingFinal bill pre-calculated, discharge summary system-generated. All IPD charges reconciled and settled in one step.
STEP 06Patient EMRFull inpatient record stored permanently — treatment, reports and notes — available on every future visit.
For Every Person in Your Hospital
e-HCMS Works for Your Hospital and for Every Person in It.
Each role in e-HCMS has a purpose-built workspace, focused, clean and showing exactly what that person needs. Nothing more.
The Doctor
What Changes
- Patients on your dashboard the moment they register at reception.
- Full patient history available before the consultation begins.
- Speciality prescription templates, no retyping standard prescriptions.
- Investigation orders reach the lab instantly, no requisition forms needed.
- Lab reports return to your screen without you asking anyone.
- Follow-up reminders sent by SMS automatically, no patient misses their next visit.
What you stop doing: Chasing reports. Calling the pharmacy. Rewriting the same prescription from memory.
The Receptionist
What Changes
- Registration in one flow, demographics, category, routing and fee collection together.
- Token management runs automatically, patients queued and doctors notified.
- Real-time OPD slot visibility, no double booking and no guesswork.
- Walk-in and follow-up patients handled in the same workflow.
What you stop doing: Calling the doctor to check availability. Writing manual registers. Losing track of who is next.
The Pharmacist
What Changes
- Prescriptions arrive on your screen before the patient reaches the counter.
- Dispense with one click, stock deducted automatically.
- Real-time inventory with low-stock alerts before you run out.
- Consumption reports on demand, no manual tallying at end of day.
What you stop doing: Waiting for paper prescriptions. Updating stock registers manually. Guessing monthly consumption.
The Pathologist and Radiologist
What Changes
- Advised tests appear in your queue the moment the doctor orders them.
- Reports uploaded directly reach the doctor's screen instantly.
- Independent orders can be created for walk-in or self-referred patients.
- All reports stored permanently in the patient's EMR, no physical filing.
What you stop doing: Receiving handwritten slips. Physically delivering reports. Searching physical files for past results.
The Nursing Staff
What Changes
- IPD patient status, ward, bed and doctor's instructions, all on one screen.
- Vital signs recorded directly in the system, visible to the doctor without a call.
- Medicine administration tracked, what was given, when and by whom.
- Doctor visit notes and treatment changes updated in real time.
What you stop doing: Maintaining manual nursing registers. Reporting vitals verbally. Losing track of medicine schedules.
The Hospital Administrator
What Changes
- Staff onboarding, roles and departments, configured from one admin panel.
- Service catalogues, pricing and billing rules, set once and running on their own.
- Operational and financial reports available on demand without asking anyone.
- Full audit trail, every action by every user logged and attributable.
What you stop doing: Calling department heads for daily numbers. Compiling MIS reports. Wondering if billing captured every service.
The Cashier
What Changes
- Patient bill pre-built by the time they arrive, all charges captured automatically.
- Single-screen view of outstanding and cleared payments.
- IPD discharge settlement, all charges reconciled in minutes.
- Daily collection reports generated without any manual effort.
What you stop doing: Hunting for missed charges. Manually calculating bills. Reconciling cash from memory at end of day.
For Hospitals Considering a Switch
You Already Know What Is Not Working. Here Is What Changes.
Whether you are on another software or running on paper, the frustrations are familiar. Here is an honest side-by-side of what your team experiences today versus what they experience with e-HCMS.
| Without e-HCMS | With e-HCMS |
|---|---|
| Doctor calls pharmacy to confirm prescription | Prescription on pharmacist's screen before patient arrives |
| Lab reports physically delivered to the doctor | Lab reports on the doctor's screen the moment they are uploaded |
| Bill compiled manually at end of visit | Bill pre-built in real time as services are rendered |
| Stock counted by hand and often inaccurate | Stock updates automatically on every dispense |
| Patient history in physical files, if they can be found | Complete digital EMR searchable from any authorised device |
| Revenue leakage noticed after the fact, if at all | Every service automatically linked to billing, zero leakage by design |
| IPD care tracked on paper, vitals, medicines and notes separate | IPD care fully tracked in the system, one screen for all staff |
| DHIS incentives unclaimed as software is not ABDM certified | Eligible for DHIS incentives from Day 1 and we handle the registration |
| MIS reports compiled manually by someone whenever there is time | Reports available on demand, department-wise, date-wise and any time |
| Insurance claims rejected due to documentation gaps | Clean documentation through e-HCMS means fewer rejections and faster payments |
Exclusive to ABDM-Certified HMIS Partners
Your Hospital Can Earn Government Incentives for Going Digital. Right Now.
The Digital Health Incentive Scheme (DHIS) is a Government of India initiative that rewards hospitals financially for adopting a certified digital health system. e-HCMS is an ABDM-certified platform which means every hospital that goes live on e-HCMS is eligible to claim these incentives.
What Is DHIS?
DHIS is the Government of India's financial reward programme for hospitals adopting digital health systems certified under the Ayushman Bharat Digital Mission. Eligible hospitals receive direct financial incentives based on their digital health transaction volumes.
Why Does It Matter for Your Hospital?
Most hospitals are either unaware this scheme exists or are unsure if their software qualifies. Because e-HCMS is an official ABDM-certified partner under DISHA, hospitals running on e-HCMS are automatically eligible. The incentive is active and is currently being claimed by hospitals that moved early.
What Does Health Smarttech Do?
We do not just provide the software. We guide you through the complete DHIS registration process, from eligibility verification to claim submission. Our team handles the process so your team can focus on care.
Digitalization is coming to every hospital. The incentive is not. Hospitals that act today get rewarded. Hospitals that wait simply get regulated.
Before You Ask — Here Are the Answers
Going Live on e-HCMS Is a Decision, Not a Disruption.
The most common concern we hear is not about the software. It is about the transition. Will operations be affected? How long will it take? Can the team learn it quickly? Here are honest answers.
How long does implementation take?
Most hospitals go live within two weeks of signing up. The timeline depends on the size and complexity of your setup. We give you a specific timeline based on your hospital before you commit, no generic estimates.
What happens to our existing data?
If you are switching from another system, we work with you to migrate what is needed. Patient demographics, medication lists and billing masters can typically be brought across. What can be saved will be saved.
How do we train our staff?
Every role has a focused training session specific to their workspace. We train your staff on what they will actually use. Most are comfortable within a day or two. Our support team remains available throughout the transition and beyond.
What if something goes wrong after we go live?
Our support team is reachable and responsive. We are not a vendor that disappears after implementation. If your system has a question, an issue or needs a configuration change, we are here.
We have implemented e-HCMS across hospitals in multiple Indian cities. We know what works, what to watch for and how to make the transition smooth, because we have done it before.
Trusted by Leading Medical Institutions
The Modules
Nine Modules. One System.
Each module is purpose-built for its clinical or administrative function. All nine share a single patient record, a single billing engine and a single reporting layer. What happens in OPD is instantly known in Pharmacy, Lab and Billing, without anyone making it happen.
MODULE 01
Patient Registration and Appointment Booking
Every patient visit starts right, and stays right.
- Patient registered once. That entry becomes their identity across every department for every future visit.
- OPD slots visible in real time, receptionists book without guesswork, patients wait without confusion.
- Token management automatic, queues managed, doctors notified and counter crowding reduced.
- Follow-up appointments booked at point of consultation with automatic SMS reminder to patient.
"The front desk is where first impressions are made and revenue leakages begin. e-HCMS ensures both are handled correctly, every time."
MODULE 02
OPD — Outpatient Department
More time with patients. Less time on paperwork.
- Doctor's dashboard shows their patients only, current queue, pending consultations and follow-ups, without clutter.
- Speciality-specific prescription templates so doctors are not typing standard prescriptions from scratch.
- Every prescription flows automatically to pharmacy, lab and billing. Nothing communicated manually.
- Patient history across all previous visits one click away. No physical files and no searching.
- NMC-compliant digital prescriptions generated and shared with the patient directly.
"When a doctor's workspace is clean and connected, the quality of care improves, not just the speed."
MODULE 03
IPD — Inpatient Department
Every inpatient's care visible, trackable and documented in real time.
- Ward and bed allocation visible at a glance, occupancy, availability and patient status on one screen.
- Doctor's treatment instructions, medication schedules and monitoring parameters entered once and visible to all relevant staff.
- Nursing staff record vitals, administered medicines and observations directly in the system, visible to the treating doctor without a phone call.
- Every clinical event is time-stamped and stored in the patient's EMR, doctor visit, medicine given, vital recorded and investigation ordered.
- Discharge is streamlined, final bill pre-calculated and discharge summary system-generated.
"IPD is where the highest revenue and the highest clinical responsibility both live. e-HCMS ensures both are managed with equal care."
MODULE 04
Pharmacy
The prescription reaches the pharmacy counter before the patient does.
- Prescription delivered to pharmacy automatically the moment the doctor finalises it. No paper needed.
- Dispensing is click-based. Stock deducted, patient's bill updated and record created in one action.
- Inventory real-time. Stock levels visible without counting shelves. Low-stock alerts before it becomes a shortage.
- Medicine consumption data always available. No manual tallying and no year-end surprises.
"Every prescribed medicine should be dispensed, recorded and billed correctly. e-HCMS is built to make sure of that."
MODULE 05
Laboratory
From test order to reported result, without a single piece of paper.
- Investigation appears in the lab queue the moment the doctor orders it. No requisition slip and no manual transfer.
- Reports entered or uploaded directly and immediately accessible to the doctor from their consultation screen.
- Pathologist can create independent orders for walk-in lab patients.
- Every report stored permanently in the patient's EMR and accessible for all future consultations.
"A hospital's lab is only as fast as the information flowing in and out of it. With e-HCMS, that flow is instant, in both directions."
MODULE 06
Radiology
Imaging reports reach the doctor when they are ready, not when someone remembers to deliver them.
- X-ray, USG, CT scan and MRI orders appear in the radiologist's dashboard the moment they are advised.
- Reports entered and images uploaded directly. Available to the treating doctor instantly.
- Full imaging history part of the patient's permanent EMR, visible across all future consultations.
- Radiologist can initiate independent reports for cases referred directly for imaging.
"Delayed imaging information delays clinical decisions. e-HCMS ensures reports travel at the speed of the system."
MODULE 07
Billing and Cashier
Every service rendered is captured. No service goes unbilled.
- Bills built automatically as services are rendered. Registration, OPD, lab, pharmacy and IPD charges accumulate in real time.
- Cashier's screen shows a complete pre-built bill. No chasing departments for outstanding charges.
- IPD final billing and discharge handled in one settlement, all charges reconciled and payment collected.
- Daily collection reports, department-wise revenue and outstanding balances available on demand.
"Revenue leakage in hospitals is almost never deliberate, it is structural. e-HCMS removes the structures that allow it."
MODULE 08
MRD — Medical Records Department
Every patient record, always available and always complete.
- Every consultation, prescription, investigation report and treatment note automatically stored in the patient's EMR.
- Records searchable by patient, date, diagnosis or doctor. Retrieval in seconds.
- MRD staff manage record requests, discharge summaries and medico-legal documentation from one interface.
- No physical file storage. No retrieval delays. No risk of a record being lost or misplaced.
"The MRD is the institutional memory of a hospital. e-HCMS ensures that memory is complete, permanent and instantly accessible."
MODULE 09
Insurance Claims and PM-JAY Settlement
Claim what your hospital has earned, faster and with fewer rejections.
- PM-JAY and insurance workflows built into the system, not added as an afterthought.
- ICD coding, pre-authorisation documentation and discharge summaries generated within e-HCMS.
- Clean documentation at every step means fewer claim rejections and faster settlements.
- NHCX integration ensures claims submitted through the national exchange with full compliance.
"Every rejected claim is a service your hospital delivered but was not paid for. e-HCMS is built to ensure that does not happen."
Your Hospital Deserves a System Built Around How It Works.
A 30-minute demo is all it takes to see e-HCMS configured for your hospital's specific workflow, your departments, your roles and your patient volume. No generic presentation and no one-size-fits-all walkthrough.
No commitment required. We configure the demo to your hospital before we meet.